If I had a million dollars for every time a client asked me to add more features, or more appropriately stuff and jam more features into an already bulging application, I would have published a book, bought a mansion, and maybe a small island somewhere in the South Pacific.
Usability is nothing new. What is new is the use of the term usability by anyone and everyone. It has become the de-facto buzzword across the design world. There are so many definitions and differences of opinion across the web on what usability actually means. Let’s take a look at the dictionary definition:
Websters defines usable as the following:
1. capable of being used
2. convenient and practicable for use
As UI designers, we draw upon a few more concepts to define this idea further. My personal definition takes into account the following:
- Expected Interactions
Yes, I know that’s a lot of “abilities”. I will discuss this in future articles,but right now let’s just focus on what falls into the category of usability from an application standpoint and how it can directly impact adoption of our application.
Here’s A Feature, There’s A Feature, Every where’s A Feature
Many notable UI Designers, Interaction Designers, and User Experience Designers have talked about the problems of “featuritis.” The term simply refers to the rapid increase of features beyond either application need or user desire. This can occur to almost any product you can think of. The goal is to minimize and avoid user frustration by understanding what it is the users really need. After you have identified what is needed it’s important to categorize your features, functions, etc into primary and secondary interactions ( I will talk more about this in a future article.)
Even The Best Applications Have Skeletons In The Closet.
Let’s examine some existing products on the market and identify some problems with these applications. Im sure many of us have used Illustrator, Photoshop, 3dsMax, or Bryce. These applications have a high user competency. You may need classes, formal training, and many years of experience to produce professional results. That is not to say these companies have “driven usability off the cliff.” In fact, many follow the same “menu” toolbar structure seen in 100’s of applications. Each application may have their own slight twist and or added access to complex functions. Regardless, there is no doubt a very important process has taken place at some point during the development of these applications to priortize the location of menu features. Hopefully, this process involved usability groups to actually figure out what the priorty was.
Take 3Ds Max for example. 3DS max is aimed at highly competent designers with modeling, mathematical, computational, and visual skills. One version of 3DS Max I’ve used contained many complex context menus with alternating functions to complete as expected complex design modeling tasks. Personally, I’m glad I’m not a 3D modeler working with Max or Maya. The interfaces may be some of the most difficult UI’s I have ever encountered. Multi-Tiered cascading menus, complex keystrokes, and alternating views of wire-frames.
Let’s take a look at Photoshop. Pretty much every designer I know has used this behemoth of an application. The sheer power of the tool led to a lot of acceptance of any short comings. Yet, with the creation of CS 3 Adobe redesigned many core menu structures. One simple example is the tool bar that can now be set to a single strip along the side. This was one of my pet peeves. I would frequently run into the tool bar constantly being in the way. This small change (to the user interface) has saved me many minutes of productivity, and eliminated a major annoyance.
We The Users Will Not Stand For UI Mediocrity
Alan Cooper’s Book “The Inmates Are Running the Asylum“-(published in 1999) talks about the complaceny users of software faced when working with web applications. of course, it is now 2008 and a more recent study by Jakob Nielsen points out that users have lost thier patience. No longer will users stand idly by and wait for that 30 second flash splash screen to load. Poor UI designs and convoluted interfaces, face a growing demand to be made better. It’s our job as UI designers to improve and invent new and easier methods of interaction. If any feature proposed as a usability enhancement fails it is much easier for users to swich prdoucts.
There was a time in the past when humans were pleased by simply improving complex processes with the use of a computer and software. The novelty has worn off, and now users expect much more out of the software they buy.
Think back to the last time you waited for a web page to load. Did you wait patiently? Maybe you tried to click faster in hopes the page would load faster. If you are like me, you simply go to one of the billion other web sites. It’s reasonable to assume loyalties will shift and applications that fall to the road-side and allow usability to suffer will ultimely loose users.
The Dreams That Dreamweaver Dashed
For many years I was an avid Dreamweaver user. The tool allowed me to code faster than notepad, and did not overwrite my code. Adobe became comfortable with it’s lead on the market and the tool never really pushed the bounds of innovation.
Each subsquent upgrade lead to more features, but what I really needed now was a tool that could read my complex CSS style sheets and visually give me a good in program rendering engine. This would allow me to not have to constantly switch back and forth to my browser to check my designs.
So after years and years of program use I switched to Expressions Web. The CSS rendering engine was amazing. Sure, it was an entirely new interface to learn not to mention Microsoft’s insistence this was not a FRONTPAGE tool but instead was directly aimed at professional designers. I hesitated making the final switch, but haven’t looked back. That being said now Expressions is falling behind on delivering the best software experience. I may have to take a look back at Macromedia.
Don’t let your software and usability become a fat pig. Conduct usability groups and determine where to go next with your application. When you have your list of features be cautious.
All Features Are Not Created or Treated Equally
Imagine you are in the market for a new luxury car. The list of features reads something like this:
- Power Steering
- Anti-Lock Brakes
- Rear View Mirror Camera
- Internal GPS
- IPOD Connection
- Stereo CD Controls
- Cruise Control
- Air Conditioning
- USB Ports
- Extra Outlets
- Block Heater
- Light Panel
- Spare Tires
- Microwave Oven
This is a top of the line luxury car. It has items you may never need. The engineers believed it was best to have two spare tires. One attached to the roof, and one in the trunk. They reasoned with the manufacturer that because of all the extra features the tires are not the best quality, but we did get all the features in. Occasionally, the operator of the vehicle may turn on the brights when adjusting the radio. They may short out the battery if too many items are plugged in to the outlets. They may burn fuses, but “everything” asked by the car manufacturer was included. Some pieces are less reliable then others, some have some major bugs, some even may cause system failure.
You may laugh at this example, but sadly it is very true. So many times features are the prized cow at the fair. They are the desired outcome of a super speed, fuel injected, development cycle.
Now let’s fast-forward a week later to the purchaser of this vehicle. His initial reaction was WOW it offers me all of these things? That’s a lot of stuff. Sure I may not use many of them, but oh well. I may need them some day! (just what the engineers, and developers wanted them to think). In The past they would have drank the kool-aid! OH YEA! Today that car is going right back and guess who just lost a sale and millions in investmetns?
The next time you want to jam that feature or expand that application. Stop! Think a moment about what the cause and effect will be. Not to just the current implementation but future expected implementations. You may just prevent your application from careening off a cliff!
*Author’s Note – Due to the size of this article I was a bit late in publishing.